Q Tourism Quality – ICTE’s Q Mark

1. Beneficios de una Q de Calidad Turística

Establishments where the Q Mark for Tourism Quality has been implemented and certified in accordance with the ISO Consulting methodology offer:

  • Prestige: the Q Mark for Tourism Quality demonstrates the certified establishment’s commitment to achieving complete customer satisfaction, exceeding expectations and providing excellent service.
  • Distinctiveness: The Q Mark for Tourism Quality distinguishes establishments that ensure the quality levels set out in the applicable standards.
  • Reliable and rigorous: Independent quality certification bodies guarantee compliance with the requirements of tourism quality standards.
  • Promotion: It promotes the establishment to consumers and public authorities. It helps you sell.

2. Q Audit for Tourism Quality

The ICTE certification audit and the ‘Q’ mark for Tourism Quality are designed for tourism establishments or businesses wishing to demonstrate the quality of their organisation, services and facilities, as well as their commitment to environmental sustainability.

The ‘Q’ mark develops quality management models within the tourism sector that enable services to be tailored to meet customer expectations. The various requirements to be met are set out in standards. We highlight:

  • Hotels and tourist apartments (UNE 182001) The standard includes management requirements for service provision and tangible elements within a hotel establishment to qualify for the Q Mark for hotels and tourist accommodation.
  • Beaches (ISO 13009 Beaches. Service requirements)
  • Travel agencies (UNE EN 13809 Tourism services. Travel agencies and tour operators)
  • Spa establishments (UNE 186001 Spa establishments. Service requirements)
  • Restaurants (various standards in the UNE 167000 series)

The Q quality mark can be found in other tourism services such as: road transport for tourists, coaches, campsites, rural guesthouses, convention bureaux, protected natural areas, ski resorts, tourist information offices, conference centres and timeshare.

3. Q Tourism Quality Consultancy

  • Quality consultancy to implement a practical and user-friendly Tourism Quality System using ‘Gesttic’. Compatible with ISO 9001 and ISO 14001 certification.
  • Internal Q audit of the Quality System, conducted by senior auditors with extensive auditing experience.
  • Quality outsourcing. Save costs by outsourcing the duties of the Quality Manager for systems certified to Q, ISO 9001, ISO 14001 or other standards.
  • Strategic outsourcing. Integrate management and strategy with your certification.