The ticketing system allows for the centralised, online management of incidents, non-conformities, corrective actions, improvement measures and customer complaints.
It can be easily adapted to meet the requirements of ISO 9001 quality certification, ISO 14001 environmental management certification, ISO 45001 occupational health and safety certification, social responsibility certification or food safety certification.
With the ticket management system, you can track the status of your incidents, non-conformities and complaints in real time. This makes continuous improvement easier.
Benefits of ticketing
The ticketing system can be tailored to your needs. It therefore offers you:
- The ability to easily log incidents, non-conformities and improvement actions from any screen, including via your mobile phone.
- Ease of use. You can access it from any internet connection, whenever you like. You can even create tickets automatically from an email.
- Improved internal communication with staff and external communication with customers, partners and suppliers. Through the ticketing system, customers can see how their complaint is being resolved.
- Assistance with monitoring and management, as all non-conformities, improvement actions, corrective actions, opportunities and complaints are centralised on a single platform.
With our ticketing system or ticket manager implemented through our strategic consultancy, it will be easier for the Technical Support Service (SAT) to provide a quick solution to customers.
Strategic consultancy services for management systems
As strategic consultants in ISO management systems, we can assist you with our services:
- ISO consultancy to help you achieve the certification you need, conduct internal audits, or provide ISO outsourcing services to maintain your management system. We use our ‘paperless’ ISO methodology based on Microsoft 365.
- Strategic consultancy to implement your business strategy, digital transformation, environmental sustainability or social responsibility.
- ISO training tailored to your needs. In-company, online or blended.